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Author(s): White, Kenneth; Griffith, John
ISBN 10: 1567933572. See all ISBN's
ISBN 13: 9781567933574
Publisher: Health Administration Press
Copyright Year: 2010
Publication Date: Jul 2nd 2010
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This text draws on the experiences of high-performing and Malcolm Baldrige Award-winning organizations. It describes the two key drivers of success: (1) a culture of empowerment and responsive leadership that promotes teamwork among physicians, nurses, and (2) other staff and a system for continuous improvement that emphasizes process analysis, negotiated goal setting, measurement, benchmarking, and rewards. This edition also includes: a new chapter on building a culture of shared values, empowerment, communication, and service excellence; a new chapter on the organizational infrastructure that sustains continuous improvement; strategies for building clinical processes that delight not only physicians and nurses with effective protocols but also patients with responsive, individualized care; best practices for various operational functions, including comprehensive performance measures and organizational models; strategies for retaining and increasing the contribution of clinical and administrative staff; and reader-friendly aids, such as on-the-page definitions of terminology, synopses of chapter contents, and questions for reflection or discussion.
All ISBN's for this title:
ISBN 10: 1567933572, ISBN 13: 9781567933574, eISBN 10: 1567935176, eISBN 13: 9781567935172
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